I ordered my tickets and have not received them yet. When should I expect my tickets?

Your ticket confirmation and print-at-home tickets (two e-mails), generally appear in your inbox within three hours after you place your order and should take no more than 24 hours.

It goes a little something like this:

  1. Once you place your order we will e-mail you both a confirmation e-mail and the actual ticket(s) (Note: these are two separate e-mails that may not arrive at the same time)
  2. Your confirmation e-mail will contain your purchasing information
  3. Your ticket comes as an PDF attachment that you need to print out. If you ordered more than one ticket, your e-mail will contain more than one PDF attachment

If do not receive both e-mails, please check your spam, junk mail, and trash folders in your e-mail program in case they ended up there. If you absolutely do not have a record of your tickets after 24 hours, please call the office as soon as possible at (203) 908-3030.


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